Shipping policy

Thank you for shopping with GEICUO. This Shipping Policy explains our order processing, estimated delivery times, tracking, customs charges, and how shipping issues are handled.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully completed. Business days do not include weekends or public holidays.

During holidays, sales events, product launches, or periods of high order volume, processing may take longer. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

ESTIMATED DELIVERY TIMES

After your order has been processed and shipped, estimated delivery times are:

• Europe: 5–8 business days
• All other international destinations: 7–12 business days

These delivery times are estimates and are not guaranteed. Delivery may take longer because of customs processing, carrier delays, severe weather, public holidays, remote delivery locations, incorrect address information, or other circumstances outside our reasonable control.

SHIPPING RATES

Available shipping methods and applicable shipping charges, if any, will be displayed at checkout before you complete your purchase. Shipping rates may vary depending on the destination, product size, product weight, and selected delivery method.

ORDER TRACKING

When your order ships, we will send a shipping confirmation email containing your tracking information, when tracking is available. Please allow up to 48 hours for the carrier's tracking system to update after receiving your tracking number.

If tracking has not updated for several business days, or if you have not received tracking information after your order has shipped, contact us at support@geicuo.com.

INTERNATIONAL SHIPPING, CUSTOMS, AND IMPORT CHARGES

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the customer's responsibility.

Customs policies and charges vary by country. We recommend contacting your local customs authority for more information before placing an order. GEICUO is not responsible for delays caused by customs processing.

DELIVERY ADDRESSES

Please make sure your shipping address and contact information are complete and correct before submitting your order. Contact us at support@geicuo.com as soon as possible if you need to request an address change.

We cannot guarantee that an address can be changed after an order has been processed or shipped. GEICUO is not responsible for delivery delays, failed delivery, or loss caused by an incomplete or incorrect address supplied by the customer. Additional shipping charges may apply if an order must be resent.

SPLIT SHIPMENTS

Items in the same order may be shipped separately because of product availability, package size, or fulfillment location. If your order is split into multiple shipments, you may receive more than one shipping confirmation and tracking number. You will not be charged additional shipping fees solely because we split an order into multiple packages.

DELIVERY DELAYS

All delivery dates are estimates. Shipping carriers operate independently, and delays may occur after a package has left our facility. GEICUO is not liable for carrier delays, customs delays, severe weather, transportation disruptions, or other events outside our reasonable control.

If your package is significantly delayed beyond the estimated delivery period, contact us at support@geicuo.com with your order number so we can review the shipment status with the carrier.

LOST, DAMAGED, OR INCORRECT SHIPMENTS

Please inspect your order when it arrives. If your package or item is damaged, defective, missing, or incorrect, contact us immediately at support@geicuo.com.

Include your order number and clear photos or video of the item, packaging, shipping label, and visible damage where applicable. Please keep all original packaging until we have reviewed your request and provided instructions.

If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location, ask other members of your household, and contact the carrier. If you still cannot locate the package, contact us so we can assist with an investigation.

REFUSED OR UNCLAIMED PACKAGES

If a shipment is refused, unclaimed, or returned because the carrier could not complete delivery, any refund or reshipment will be handled after the package has been returned to us and inspected. Original shipping charges and additional carrier or return costs may be deducted where permitted by applicable law.

CONTACT US

For questions about shipping or delivery, contact us at:

Email: support@geicuo.com